How This FAQ Works for You
We built this FAQ around the questions that actually come up — not a generic list, but the real friction points: why a bKash transfer shows pending, how to verify your account before your first withdrawal, what happens if your Nagad payment doesn't reflect immediately. Each answer below walks you through the actual step, not just a pointer to another page. If
your question isn't here, our live support team picks up the thread. Account access and service availability depend on local law and eligible regions in Bangladesh. For deposits, the flow is straightforward: open your bKash, Nagad, or Rocket app, send to the account number shown in the deposit screen, confirm with your PIN, then return to the lobby — the balance updates
once the transfer is confirmed on our end. Withdrawals follow a verification step first, which we explain in the questions below.
- bKash
- Nagad
- Rocket